Newbie experience on Tesco service

[mister_bolt]

Why posted; because I now & then search this type of forums to look at users experiences so I though mine might be of benefit to others.

The short version... Don't bother ! There are cheaper... much cheaper options that are very straightforward to set up and use !!!

Now for the longer version...
Not having seriously checked on what voip had to offer, prices and how it worked in practice, I thought I'd buy a headset from Tesco to give that a try. Getting it set-up and using it was straightforward so, having nearly used all the initial credit, I decided to top up online.
Having entered all my details, their web site failed to respond and checking later showed that my credit had not been updated. Sent a mail highlighting the problem (unanswered after 6 days) but discovered today that they had debited £10 from my account four days after this with the credit still not showing on my account !
Called the helpline this afternoon seeking a refund... Sorry, our computers are down, I can't access your account, call back at around 17.00.
Did that and after 15 minutes explaining the facts... Sorry, I haven't got the authority to give you a refund, I'll get a supervisor to call you back... Oh no, it's not going to be today !

You can draw your own conclusion, myself, I've discovered and signed up with voipcheap.com, it's straightforward to set up, it works fine, and I can call abroad for "free" so I guess that Tesco's failure has had some benefit !

Bernard