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voipfone 121
This is a discussion on voipfone 121 within the VoIP Service Providers Forum forums, part of the Main Forums category; haha. Caller: "are you my future wife?" 121 bod: (in manly husky voice) "Yes"...
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20-07-2006, 15:40
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The 121 line was setup so users of voipfone can get support, or for people thinking about getting and using voip can get advice on what hardware they might need etc....
It was not setup so people can call each other and just chat! The volunteers can offer some basic advice on hardware and asterik and are able to transfer calls to dedicated technical support staff should they be unable to help.
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20-07-2006, 15:42
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Yep, it is a good idea.
Just jesting thats all.  Edit: also very cunning of voipfone, support staff with out the cost! Do 121 helpers recieve any benefits from voipfone?
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20-07-2006, 15:48
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I do not work for voipfone, I do think it is a good idea though.
It is more for the new comers who do not know about all the different products/features of voip etc..... The 121 line is manned by some voipfone staff but is mainly manned by volunteers. These volunteers get nothing in return, don't get me wrong voipfone do not expect volunteers to sit in front of a phone 24/7. they can do 30 mins a week or just 5 mins. It's up to them, I will point out that voipfone did not implement this, it was requested by users of their service so I think it's good of them to take on bored what their customers want.
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20-07-2006, 16:08
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Well, i have spoken to hundreds of people on FWD welcome line.
Most just want to know you can hear them and they can hear you, sometimes it gets very adventurous and discuss the hardware / software being used at both ends for the call. Some want you to call them back (cheap skates, ha not really..... FREE SIP calls) I did get a woman tell me her husdband was away, and she asked if i would be her friend  Answered the first ever call (other than test calls) to 121 this morning... at 2.45! 
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20-07-2006, 16:11
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Quote:
Seriously though, seems a good idea to me - and the people answering the phone want to be there (unlike a lot of bored call center staff)
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