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On Sat, 21 Oct 2006 21:23:17 +0100, Tim Bray <nutnews@kooky.org>
wrote:
[color=blue]
>Jono wrote:[color=green]
>>
>> [url]www.provu.com[/url] is a good place to start.
>>[/color]
>
>We don't have any more SPA-3000's at ProVu.[/color]

Neither do you have any SPA-3102's in stock according to the web site.
Any idea when I'll be able to order one?

Chris

On 21 Oct 2006 18:57:54 GMT, [email]andrew@cucumber.demon.co.uk[/email] (Andrew Gabriel)
wrote:
[color=blue]
>That's not the case here. It's a UK company quoting prices in £'s.[/color]

That is the case, he isn't in the UK as he is giving the prices in euros. I
believe in another thread he said he was in Spain.

So his card company has to buy and sell him pounds for the transaction. As in
all such transaction the buying and selling rates are not the same.

In article <0vhmj251qm44ql4679nhnupqbl2dbrerma@4ax.com>,
elk <elk@---.---> writes:[color=blue]
> On 21 Oct 2006 18:57:54 GMT, [email]andrew@cucumber.demon.co.uk[/email] (Andrew Gabriel)
> wrote:
>[color=green]
>>That's not the case here. It's a UK company quoting prices in £'s.[/color]
>
> That is the case, he isn't in the UK as he is giving the prices in euros. I
> believe in another thread he said he was in Spain.[/color]

They claim to be Future1 Systems Ltd, Hove, Brighton.
I can't see any prices in euros.

--
Andrew Gabriel

Chris Blunt wrote:[color=blue]
> Neither do you have any SPA-3102's in stock according to the web site.
> Any idea when I'll be able to order one?[/color]


There are 2 things messing things up at the moment.

1) ProVu moved premises on Friday. So some stock that came in on
Friday isn't booked onto the system. IVe no idea if 3102's were in this.

2) Linksys moved their warehouse from The Netherlands to Czech. This
has caused no end of delays getting things in.


If you put an enquiry into provu, we'll call/email you when they come in.


Tim

On Sun, 22 Oct 2006 00:43:19 +0800, Chris Blunt
<chris_blunt@spamfence.net> wrote:
[color=blue]
>On Sat, 21 Oct 2006 16:28:46 +0100, "Thomas Sandford"
><${thomas/03$}@paradisegreen.co.uk> wrote:
>[color=green]
>>"Chris Blunt" <chris_blunt@spamfence.net> wrote in message
>>news:sdujj211r48e35l6o7eomi90np5vd97n1l@4ax.com...[color=darkred]
>>> When your card is charged with an amount in foreign currency you get
>>> the buying rate. When its credited you get the selling rate. The
>>> difference between the two could easily exceed 2%. That's the way your
>>> credit card company works, its not the fault of the company you dealt
>>> with.[/color]
>>
>>It is. The rules the credit card companies normally set for this sort of
>>thing is that cards should not be debited until the goods are ready for
>>dispatch. If they take a chance on it it is for them to make the full amount
>>good to you.[/color]
>
>Do you have any reference for this "rule"? As far as I'm aware, its
>entirely up to the company at which point they charge your credit
>card.
>
>But this isn't the issue here anyway. The company has refunded the
>full amount they originally charged. The fact that the buyer's credit
>card company converted that amount to his local currency at a
>different exchange rate is not the fault of the company he did
>business with.
>
>Chris[/color]

Its not my fault either, but I am the one short, so I am the one who
should pay? Yes I am in Spain, and the funds came from a Spanish
Credit Card account. But I thought we were all in the same EU club. My
gripe is (and I would not normally argue over 2 Euro's) their web site
told me they had stock, (I already explained that I cancelled an order
with another company, because they were awaiting stock). So this was
the main reason, I placed the order with them, When they later told me
their web site had lied to me, that's when I asked for the refund, and
that's when I started getting Shltty when they refunded me light!

In article <453b5cfe$0$624$5a6aecb4@news.aaisp.net.uk>,
[email]andrew@cucumber.demon.co.uk[/email] (Andrew Gabriel) writes:[color=blue]
> In article <0vhmj251qm44ql4679nhnupqbl2dbrerma@4ax.com>,
> elk <elk@---.---> writes:[color=green]
>> On 21 Oct 2006 18:57:54 GMT, [email]andrew@cucumber.demon.co.uk[/email] (Andrew Gabriel)
>> wrote:
>>[color=darkred]
>>>That's not the case here. It's a UK company quoting prices in £'s.[/color]
>>
>> That is the case, he isn't in the UK as he is giving the prices in euros. I
>> believe in another thread he said he was in Spain.[/color]
>
> They claim to be Future1 Systems Ltd, Hove, Brighton.
> I can't see any prices in euros.[/color]

Oh sorry, I thought you were saying broadbandstuff was spanish.
Just realised it's Mark who is spanish (or at least in Spain).
No idea what spanish credit card rules are (the french don't
allow credit cards at all).

--
Andrew Gabriel

Andrew Gabriel, in article <453bde96$0$626$5a6aecb4
@news.aaisp.net.uk>, says...
[color=blue]
>
>Oh sorry, I thought you were saying broadbandstuff was spanish.
>Just realised it's Mark who is spanish (or at least in Spain).
>No idea what spanish credit card rules are (the french don't
>allow credit cards at all).
>
>[/color]
Yes, they do, I've one in my pocket, Mastercard issued by my
French bank and billed in Euros.

The problem the OP had was the original charge was made in GBP
by a UK company to a Euro credit card. The recharge was also
made in GBP to a Euro card. Unfortuanatley, the exchange rate
had changed between the two transactions so the OP lost out.
Happens all the time when dealing with such "foreign"
companies located outside the Euro zone...
--
JohnW.
Please change nospam to news to mail me.

Tim Bray wrote:[color=blue]
> Chris Blunt wrote:[color=green]
>> Neither do you have any SPA-3102's in stock according to the web site.
>> Any idea when I'll be able to order one?[/color]
>
>
> There are 2 things messing things up at the moment.
>
> 1) ProVu moved premises on Friday. So some stock that came in on
> Friday isn't booked onto the system. IVe no idea if 3102's were in this.
>
> 2) Linksys moved their warehouse from The Netherlands to Czech. This
> has caused no end of delays getting things in.
>
>
> If you put an enquiry into provu, we'll call/email you when they come in.
>
>
> Tim[/color]

Yes, SPA-3102s are in. The stock status on the website isn't real time,
you're always best off phoning or emailing to find out if something is
in or not.

We have a few 3102s in at the moment but as Tim says, Linksys are short
of stock in Europe at the moment.

Paul.

On Sun, 22 Oct 2006 21:07:33 +0200, Mark <Mark@> wrote:
[color=blue]
>On Sun, 22 Oct 2006 00:43:19 +0800, Chris Blunt
><chris_blunt@spamfence.net> wrote:
>[color=green]
>>On Sat, 21 Oct 2006 16:28:46 +0100, "Thomas Sandford"
>><${thomas/03$}@paradisegreen.co.uk> wrote:
>>[color=darkred]
>>>"Chris Blunt" <chris_blunt@spamfence.net> wrote in message
>>>news:sdujj211r48e35l6o7eomi90np5vd97n1l@4ax.com...
>>>> When your card is charged with an amount in foreign currency you get
>>>> the buying rate. When its credited you get the selling rate. The
>>>> difference between the two could easily exceed 2%. That's the way your
>>>> credit card company works, its not the fault of the company you dealt
>>>> with.
>>>
>>>It is. The rules the credit card companies normally set for this sort of
>>>thing is that cards should not be debited until the goods are ready for
>>>dispatch. If they take a chance on it it is for them to make the full amount
>>>good to you.[/color]
>>
>>Do you have any reference for this "rule"? As far as I'm aware, its
>>entirely up to the company at which point they charge your credit
>>card.
>>
>>But this isn't the issue here anyway. The company has refunded the
>>full amount they originally charged. The fact that the buyer's credit
>>card company converted that amount to his local currency at a
>>different exchange rate is not the fault of the company he did
>>business with.
>>
>>Chris[/color]
>
>Its not my fault either, but I am the one short, so I am the one who
>should pay?[/color]

Yes, you are. The reason being that you were the one who chose to use
a credit card billed in a different currency from the one the company
who you bought from prices their goods in. By doing that you became
exposed to the risks of currency fluctuations, just as anyone else who
carries out business across currencies is.

If you had used a credit card billed in Sterling the problem would not
have arisen.
[color=blue]
>Yes I am in Spain, and the funds came from a Spanish
>Credit Card account. But I thought we were all in the same EU club.[/color]

We are, but we don't all use the same currency.
[color=blue]
>My
>gripe is (and I would not normally argue over 2 Euro's) their web site
>told me they had stock, (I already explained that I cancelled an order
>with another company, because they were awaiting stock). So this was
>the main reason, I placed the order with them[/color]

I do agree they shouldn't really have told you they had the product in
stock at the time they accepted your order if in actual fact they
didn't.
[color=blue]
>When they later told me
>their web site had lied to me, that's when I asked for the refund, and
>that's when I started getting Shltty when they refunded me light![/color]

I'm not sure how you were expecting them to have handled it any
differently. There's no way the company could have known what exchange
rate your Spanish credit card company had used to initially charge you
at. Neither could they have had any control over the rate used to
credit your refund at.

Chris