UKVoIPTalk.com

On Dec 7, 8:45 am, PhilT <news...@gmail.com> wrote:
[color=blue]
> I think this is fairly pointless. I have phoned the emergency services
> on numerous occasions and in nearly every case had considerable
> difficulty getting them to understand or accept the location of the
> incident - the last thing we need to give them is some "evidence" of
> where they think we are to add to their existing assumptions,
> misconceptions and geographical ignorance.
>
> I have reported fires at the other side of the valley, accidents a
> couple of miles from my home, argued with some ****wit about whether
> an accident that I was looking at was where I said it was or 3 miles
> south on the other carriageway where he insisted it was (!), tried to
> convince a fire service operator that the three appliances she assured
> me were dealing with a fire were not at the large conflagration I was
> staring at etc etc.
>
> Location information should only be secondary to the verbal evidence
> of the caller IMO.[/color]

Well I accept all of that, the nature of VoIP services at the moment
means there is no accurate way of determining a persons location.
There are a number of challenges to overcome to get anywhere near the
ability of a PSTN call to deliver location information.

Also the stupidity/ignorance of the emergency call handler or the
caller to the emergency service is a huge factor.

As for arguing with the call handler its probably a case of "Computer
says no!"

Regards


Jon

<viperdudeuk@gmail.com> wrote in message
news:acf0ba55-8e52-44f9-8c23-6bfc873532ad@a39g2000pre.googlegroups.com
: : On Dec 7, 8:45 am, PhilT <news...@gmail.com> wrote:

[snip]

: : Location information should only be secondary to the
: : : verbal evidence of the caller IMO.
: :
: : Well I accept all of that, the nature of VoIP services
: : at the moment means there is no accurate way of
: : determining a persons location. There are a number of
: : challenges to overcome to get anywhere near the ability
: : of a PSTN call to deliver location information.
: :
: : Also the stupidity/ignorance of the emergency call
: : handler or the caller to the emergency service is a
: : huge factor.
: :
: : As for arguing with the call handler its probably a
: : case of "Computer says no!"
: :

Well at the end of all that, what is the point..? Most of us have mobiles
and I for one have called the emergency services from mine on several
occasions. They have asked for the location of the incident on each and
every occasion, not my home address.

Ivor

On Dec 7, 12:06 pm, "Ivor Jones" <i...@despammed.invalid> wrote:
[color=blue]
> Well at the end of all that, what is the point..? Most of us have mobiles
> and I for one have called the emergency services from mine on several
> occasions. They have asked for the location of the incident on each and
> every occasion, not my home address.[/color]


Currently VoIP calls to UK emergency services can have a Internet Call
flag applied to alert the call handler, I believe the same is true of
mobile calls and the cell the call orignated from can be retrieved as
well.

Regards

Jon