UKVoIPTalk.com

Aargh,

Today auto-top up stopped working and I was suddenly bombarded with
calls from irate users that could not make outbound calls because our
credit hit zero.

Time to add some more providers in the mix.

In a similar vein: anyone know of a SIP feature that lets you assign
fallback routes using multiple providers for inbound calls - a bit like
you can define miltiple MX records with varying priorities for email? I
suppose such a feature would require one's bank of number to 'sit above'
the service providers?

Linker3000 wrote:[color=blue]
> In a similar vein: anyone know of a SIP feature that lets you assign
> fallback routes using multiple providers for inbound calls - a bit like
> you can define miltiple MX records with varying priorities for email? I
> suppose such a feature would require one's bank of number to 'sit above'
> the service providers?[/color]

Hard for inbound calls. What you really need is a service provider who
is connected to a telco who can dual route inbound calls into multiple
SIP gateways, and have these delivered by multiple SIP servers.



Tim

Linker3000 wrote:[color=blue]
> Aargh,
>
> Today auto-top up stopped working and I was suddenly bombarded with
> calls from irate users that could not make outbound calls because our
> credit hit zero.
>
> Time to add some more providers in the mix.
>
> In a similar vein: anyone know of a SIP feature that lets you assign
> fallback routes using multiple providers for inbound calls - a bit like
> you can define miltiple MX records with varying priorities for email? I
> suppose such a feature would require one's bank of number to 'sit above'
> the service providers?[/color]
Yes, when my 12 month uk pack finished I was not told, only noticed that
I was being charged the 'normal' cost for calls. Their web sit still
does not let you sign up for a new package - just a phone number to
ring. Time to jump ship I think.

On Tue, 18 Sep 2007 12:30:12 +0100, Ian Pawson <ian@ipawson.com>
wrote:
[color=blue]
>Yes, when my 12 month uk pack finished I was not told, only noticed that
>I was being charged the 'normal' cost for calls. Their web sit still
>does not let you sign up for a new package - just a phone number to
>ring. Time to jump ship I think.[/color]

When I signed up with voip.co.uk, I went onto the monthly call bundle,
rather than paying one year in advance. I keep my account manually
topped up by credit card and the account is debited £1.99 each month.

Anyone know if this will keep going after one year or will I be in the
same boat? In other words are there any users here that pay the same
way and have gone past the end of their first year?


Ed.

On 18 Sep, 00:27, Linker3000 <linker3...@google-mailnohyphen.com>
wrote:[color=blue]
> Aargh,
>
> Today auto-top up stopped working and I was suddenly bombarded with
> calls from irate users that could not make outbound calls because our
> credit hit zero.
>
> Time to add some more providers in the mix.[/color]

What is going on with these guys? You can no longer add numbers via
the web interface or sign up online. My annual pack comes up for
renewal soonish and there is currently no way to do this, and then
there are the recent outages. A statement from them about what is
going on, and when things will be back to some sort of normality, is
definitely in order.

On Wed, 19 Sep 2007 07:06:39 -0700, user #48853 <mrsteviec@gmail.com>
wrote:
[color=blue]
>On 18 Sep, 00:27, Linker3000 <linker3...@google-mailnohyphen.com>
>wrote:[color=green]
>> Aargh,
>>
>> Today auto-top up stopped working and I was suddenly bombarded with
>> calls from irate users that could not make outbound calls because our
>> credit hit zero.
>>
>> Time to add some more providers in the mix.[/color]
>
>What is going on with these guys? You can no longer add numbers via
>the web interface or sign up online. My annual pack comes up for
>renewal soonish and there is currently no way to do this, and then
>there are the recent outages. A statement from them about what is
>going on, and when things will be back to some sort of normality, is
>definitely in order.[/color]
You are right in that there is no way to stipulate, when adding
credit, that it is intended for a year's subscription. However, what I
did was to credt my account with £20 and then asked Chris to to renew
my subscription.
In reply to Ian's question, earlier in this thread: The £1.99 charge
is a monthly thing so should go on for ever as a monthly debit, though
there is potential to change the charge of course.

I think that voip.co.uk is, overall, a good service. However, they do
let themselves down in a few areas. One is the ability to pay an
annual subscription as highlighted earlier. From a business viewpoint
this is rather remiss of them. The golden rule, in business, is make
access to products and payment easy.
Further, the initial reason for me using voxalot, in conjunction with
voip.co.uk (though I now use it for other features too), is the poor
voicemail facility - listen once to the voicemail and it gets erased
(except that it can be picked up by email). I assume that this regime
still prevails though I haven't checked it for many months.

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