UKVoIPTalk.com

News Reader wrote:[color=blue]
> Hi,
>
>
> I probably ought to start this post with an apology but never the less.
>
> I am trying to fathom why voip.co.uk are so highly praised and rated for
> their stability, etc. when it appears the reality is their service goes down
> with almost clockwork precision and reliability (i.e. seemingly at least
> once a week often twice or more a week - irrespective of the down time [i.e.[color=green]
> > 5 minutes]).[/color]
>
> I am neither pro nor anti them nor anyone else particularly. It just bemuses
> and has bemused me as to why they are so praised particularly for
> reliability when it seems that patently they in fact are not top-tier for
> reliability (e.g. 5 9's or even 3 9's, etc.).
>
> Anyhoo.... if voipcheap et. al. (just as one example) can manage a league
> better uptime, etc. why are voip.co.uk praised so highly and possibly even
> more so than others who appear to show significantly better reliability /
> uptime performance, for having supposedly great reliability and uptime
> performance (not to mention they seem to have other inconsistencies and / or
> regular problems - such as with billing, which other organisations do not;
> yet voip.co.uk still seem to receive a very high amount of praise for not
> having such problems????).
>
> As I say, I am not biased nor in preference of any one service or another,
> just bemused as to how their can be regular handfuls of posts about
> voip.co.uk problems and similar handfuls of posts about how their are no
> problems with voip.co.uk? Hmm... odd... inconsistent, ... and the later has
> to be false as a reflection of the reality of the former... anyhow,
> thoughts, etc. welcomed.
>
>
> Many thanks and best wishes,
>
>
>
> News Reader
>
>
> P.s. Just wanted to ask this for quite a while, particularly as they are
> often recommended with praise for excellence of uptime / reliability and
> customer service / billing when other companies actually seem to perform a
> league or more better and others regularly post about problems with
> voip.co.uk (seems highly inconsistent or simply wrong).
>
>
>[/color]
Well, I have now left them after 14 months. I was on the 12 month UK
service, but when that ran out I was not told. I only found out when I
queried begin charged for evening calls. It is not possible to renew
this on their web site (or anything else for that matter). There have
been several outages recently as well.
In view of this I have moved to another provider. What surprised me was
how much better the call quality was with them. I had always experienced
an amount of echo, but that has now gone - calls no different to pstn. I
have not made any changes to my ata (other that address, username etc).
I am now paying per minute with no monthly charge and this suites my
call usage. Also, I have no need on an incoming voip number.

On Sat, 22 Sep 2007 17:57:31 +0100, Ian Pawson <ian@ipawson.com>
wrote:

[color=blue]
>Well, I have now left them after 14 months. I was on the 12 month UK
>service, but when that ran out I was not told.[/color]

So you want wet nursing do you Ian I knew when mine ran out and
renewed on the appropriate date by telephone has I will next year
when the date which I have STORED in my diary comes round.
I never disclose sensitive information over the Internet such as
credit card details etc no matter how much the company concerned
say they are secure.[color=blue]
> There have
>been several outages recently as well.[/color]

A total of three not several none of which where attributed directly
to ukvoip systems .
[color=blue]
>I have no need on an incoming voip number.[/color]
In that case why did you bother with ukvoip in the first place.

Oh dear now there was I thinking I was a fussy one and always
complaining , I have been with ukvoip over two years now and they have
never given me cause to complain and had there been anything wrong
with them I would have been away in the first month .

On Sat, 22 Sep 2007 18:17:38 GMT, Ron Chew wrote:
[color=blue]
>So you want wet nursing do you Ian I knew when mine ran out and[/color]

<snip>

Completely unnecessary adversarial rubbish.


Ed.

[email]mymail@hotmail.co.uk[/email] wrote:[color=blue]
> On Sat, 22 Sep 2007 17:57:31 +0100, Ian Pawson <ian@ipawson.com>
> wrote:
>
>[color=green]
>> Well, I have now left them after 14 months. I was on the 12 month UK
>> service, but when that ran out I was not told.[/color]
>
> So you want wet nursing do you Ian I knew when mine ran out and
> renewed on the appropriate date by telephone has I will next year
> when the date which I have STORED in my diary comes round.
> I never disclose sensitive information over the Internet such as
> credit card details etc no matter how much the company concerned
> say they are secure.[color=green]
>> There have
>> been several outages recently as well.[/color]
>
> A total of three not several none of which where attributed directly
> to ukvoip systems .
>[color=green]
>> I have no need on an incoming voip number.[/color]
> In that case why did you bother with ukvoip in the first place.
>
> Oh dear now there was I thinking I was a fussy one and always
> complaining , I have been with ukvoip over two years now and they have
> never given me cause to complain and had there been anything wrong
> with them I would have been away in the first month .[/color]
Thank you for your kind comments. I did ring the number provided only to
be told the the yearly option (only paying for 10 months) was no longer
available, but I could go on the monthly rate at £1.99.

It is only good customer relations to advise people when their contracts
are up for renewal.

In an earlier contribution to this discussion,
Ian Pawson <ian@ipawson.com> wrote:
[color=blue]
> Thank you for your kind comments. I did ring the number provided only
> to be told the the yearly option (only paying for 10 months) was no
> longer available, but I could go on the monthly rate at £1.99.
>
> It is only good customer relations to advise people when their
> contracts are up for renewal.[/color]

Indeed. Futhermore, they're *still* listing the £19.99 annual option on
their website [url]http://www.voip.co.uk/res_products.html[/url] despite having killed
it off over a month ago.
--
Cheers,
Roger
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