UKVoIPTalk.com

On 20 Aug, 14:15, David Floyd <da...@floyd.org.uk> wrote:[color=blue]
> In message of Mon, 20 Aug 2007, ßødinc s writes
>
>
>[color=green]
> >On Aug 20, 1:58 pm, Linker3000 <linker3...@google-mailnohyphen.com>
> >wrote:[color=darkred]
> >> David Floyd wrote:
> >> > In message of Mon, 20 Aug 2007, Linker3000 writes[/color][/color]
>[color=green][color=darkred]
> >> >> Can't call them - their number won't ring from either a VoIP account
> >> >> or a landline.[/color][/color]
>[color=green][color=darkred]
> >> > When it rings using my voip.co.uk number, but they're not answering;
> >> > only an answerphone message to say they can't take the call, so I've
> >> > left a message, but I won't hold my breath.[/color][/color]
>[color=green][color=darkred]
> >> > Hope they haven't gone under :-([/color][/color]
>[color=green][color=darkred]
> >> > David[/color][/color]
>[color=green][color=darkred]
> >> Funnily enough I had an email from Chris about a totally unrelated issue
> >> this morning so I know he is/was there - probably cowering under a desk
> >> by now?[/color][/color]
>[color=green]
> >Maybe too busy to reply or answer the phone??? ;-)
> >Give them a break... I'm sure they'll fix this soon.[/color]
>
> Maybe, but I wish they had a service status page. My Web space provider
> (streamline.net) does and it saves a lot of hassle as they're always up
> to date with it.
>
> David[/color]

Got a reply through email from Chris, not sure if I'm entitled to
forward it here, but the problem lies in a faulty link between two
datacentres where the voip.co.uk infrastructure is hosted.
It's not a voip.co.uk failure, nor they can do anything about it. The
two datacentres' techies are working flat out to bring back up the
link.
As soon as this issue is resolved - no timescale known yet -
everything should be back to normal.

Cheers

In message of Mon, 20 Aug 2007, ßødincμs writes[color=blue]
>On 20 Aug, 14:15, David Floyd <da...@floyd.org.uk> wrote:[color=green]
>> In message of Mon, 20 Aug 2007, ßødinc s writes
>>
>>
>>[color=darkred]
>> >On Aug 20, 1:58 pm, Linker3000 <linker3...@google-mailnohyphen.com>
>> >wrote:
>> >> David Floyd wrote:
>> >> > In message of Mon, 20 Aug 2007, Linker3000 writes[/color]
>>[color=darkred]
>> >> >> Can't call them - their number won't ring from either a VoIP account
>> >> >> or a landline.[/color]
>>[color=darkred]
>> >> > When it rings using my voip.co.uk number, but they're not answering;
>> >> > only an answerphone message to say they can't take the call, so I've
>> >> > left a message, but I won't hold my breath.[/color]
>>[color=darkred]
>> >> > Hope they haven't gone under :-([/color]
>>[color=darkred]
>> >> > David[/color]
>>[color=darkred]
>> >> Funnily enough I had an email from Chris about a totally unrelated issue
>> >> this morning so I know he is/was there - probably cowering under a desk
>> >> by now?[/color]
>>[color=darkred]
>> >Maybe too busy to reply or answer the phone??? ;-)
>> >Give them a break... I'm sure they'll fix this soon.[/color]
>>
>> Maybe, but I wish they had a service status page. My Web space provider
>> (streamline.net) does and it saves a lot of hassle as they're always up
>> to date with it.
>>
>> David[/color]
>
>Got a reply through email from Chris, not sure if I'm entitled to
>forward it here, but the problem lies in a faulty link between two
>datacentres where the voip.co.uk infrastructure is hosted.
>It's not a voip.co.uk failure, nor they can do anything about it. The
>two datacentres' techies are working flat out to bring back up the
>link.
>As soon as this issue is resolved - no timescale known yet -
>everything should be back to normal.
>[/color]

Thanks for posting this. At least my mind is at rest in some respects.

David

David Floyd wrote:[color=blue]
> In message of Mon, 20 Aug 2007, ßødincμs writes[color=green]
>> On 20 Aug, 14:15, David Floyd <da...@floyd.org.uk> wrote:[color=darkred]
>>> In message of Mon, 20 Aug 2007, ßødinc s writes
>>>
>>>
>>>
>>> >On Aug 20, 1:58 pm, Linker3000 <linker3...@google-mailnohyphen.com>
>>> >wrote:
>>> >> David Floyd wrote:
>>> >> > In message of Mon, 20 Aug 2007, Linker3000 writes
>>>
>>> >> >> Can't call them - their number won't ring from either a VoIP
>>> account
>>> >> >> or a landline.
>>>
>>> >> > When it rings using my voip.co.uk number, but they're not
>>> answering;
>>> >> > only an answerphone message to say they can't take the call, so
>>> I've
>>> >> > left a message, but I won't hold my breath.
>>>
>>> >> > Hope they haven't gone under :-(
>>>
>>> >> > David
>>>
>>> >> Funnily enough I had an email from Chris about a totally unrelated
>>> issue
>>> >> this morning so I know he is/was there - probably cowering under a
>>> desk
>>> >> by now?
>>>
>>> >Maybe too busy to reply or answer the phone??? ;-)
>>> >Give them a break... I'm sure they'll fix this soon.
>>>
>>> Maybe, but I wish they had a service status page. My Web space provider
>>> (streamline.net) does and it saves a lot of hassle as they're always up
>>> to date with it.
>>>
>>> David[/color]
>>
>> Got a reply through email from Chris, not sure if I'm entitled to
>> forward it here, but the problem lies in a faulty link between two
>> datacentres where the voip.co.uk infrastructure is hosted.
>> It's not a voip.co.uk failure, nor they can do anything about it. The
>> two datacentres' techies are working flat out to bring back up the
>> link.
>> As soon as this issue is resolved - no timescale known yet -
>> everything should be back to normal.
>>[/color]
>
> Thanks for posting this. At least my mind is at rest in some respects.
>
> David[/color]

I'll second that - useful to know what's happening.

L3K

alexd wrote:[color=blue]
> user #48853 wrote:
>[color=green]
>> On 20 Aug, 12:16, Linker3000 <linker3...@google-mailnohyphen.com>
>> wrote:[color=darkred]
>>> I'm not getting any routing through voip.co.uk to/from landline nos. on
>>> two installations.
>>>
>>> Is it just me!?
>>>
>>> Ta[/color]
>> Only calls between voip.co.uk numbers are currently working for me.[/color]
>
> Same here.
>[/color]
More info:

Apparently, there is a fault between Redbus Interhouse Harbour Exchange
(HEX) and Redbus Interhouse Sovereign House (SOV) in Docklands.

voip.co.uk's core servers are in one part and their PSTN gateways in the
other - hence calls between voip.co.uk hosted numbers are working, but
there is no connectivity to/from the outside world.

Sure beats the usual Redbus power outage - variety is the spice of life etc.

Redundancy - my arse.

Hope heads roll.

Linker3000 wrote:[color=blue]
> I'm not getting any routing through voip.co.uk to/from landline nos. on
> two installations.
>
> Is it just me!?
>
> Ta[/color]

Calls connecting OK again at 17.15.

In message of Mon, 20 Aug 2007, Linker3000 writes[color=blue]
>Linker3000 wrote:[color=green]
>> I'm not getting any routing through voip.co.uk to/from landline nos.
>>on two installations.
>> Is it just me!?
>> Ta[/color]
>
>Calls connecting OK again at 17.15.[/color]

Hurray!! - Working here too.

David

On Mon, 20 Aug 2007 13:12:26 +0100, Linker3000
<linker3000@google-mailnohyphen.com> wrote:
[color=blue]
>ßødincµs wrote:[color=green]
>> On 20 Aug, 12:42, user #48853 <mrstev...@gmail.com> wrote:[color=darkred]
>>> On 20 Aug, 12:16, Linker3000 <linker3...@google-mailnohyphen.com>
>>> wrote:
>>>
>>>> I'm not getting any routing through voip.co.uk to/from landline nos. on
>>>> two installations.
>>>> Is it just me!?
>>>> Ta
>>> Only calls between voip.co.uk numbers are currently working for me.[/color]
>>
>> Yep, here too, no calls to / from landline / mobiles / other VoIP
>> providers.
>> Somebody gave 'em a call? ;-)
>>[/color]
>Can't call them - their number won't ring from either a VoIP account or
>a landline.[/color]

Never use email then ? I emailed them at 3.45 and Chris came back to
me within seconds saying systems where fine but the gateway which they
do not have control over was down and could not give a time for it to
be up and running again.
Good job it wasn't Sipgate or I would have had to wait for two days
for a reply and maybe four for the service to be resumed .

[color=blue]
> Never use email then ? I emailed them at 3.45 and Chris came back to
> me within seconds saying systems where fine but the gateway which they
> do not have control over was down and could not give a time for it to
> be up and running again.
> Good job it wasn't Sipgate or I would have had to wait for two days
> for a reply and maybe four for the service to be resumed .[/color]


Is anyone still having problems - I cant register at the moment?

Roger wrote:[color=blue]
>
>[color=green]
>> Never use email then ? I emailed them at 3.45 and Chris came back to
>> me within seconds saying systems where fine but the gateway which they
>> do not have control over was down and could not give a time for it to
>> be up and running again.
>> Good job it wasn't Sipgate or I would have had to wait for two days
>> for a reply and maybe four for the service to be resumed .[/color]
>
>
> Is anyone still having problems - I cant register at the moment?[/color]

Got an email from Chris at 21.41 saying they are still 'mopping up', but
we have been on since 17.15.

<mymail@hotmail.co.uk> wrote in message
news:h7tjc3pbf8e6lc8n7dqq759smrajka35q7@4ax.com

[snip]

: : Good job it wasn't Sipgate or I would have had to wait
: : for two days for a reply and maybe four for the service
: : to be resumed .

Yawn.............................

Ivor