UKVoIPTalk.com

"Paul Cupis" <paul@cupis.co.uk> wrote in message
news:f38tcc$2jvq$1@energise.enta.net[color=blue]
> Ivor Jones wrote:[color=green]
> > The post was spam.[/color]
>
> I think you are the only person who has responded who
> actually thinks that. It doesn't even meet your second
> definition of spam.[/color]

It's still spam.

Ivor

"RH" <rh@no-spicedham.exelsys.com> wrote in message
news:f38q2l$t0u$1$8300dec7@news.demon.co.uk...[color=blue]
>
> "Infant Newbie" <infant@newbie.new> wrote in message
> news:f37qir$9ig$1@news.freedom2surf.net...[color=green]
>>I have to reply to myself because the thread is so long. I dont want to
>>start a "spam war". Ivor, I live in London and I dont spam. My email
>>address is invalid, just like yours. I do have a rarely used yahoo address
>>which you can contact me directly on - if you wish. its meshcode at
>>xxxxxhoo.co.uk. I have read the whole thread and I will condense the wish
>>list and reply to all.
>>
>> HOWEVER, one thing worries me and maybe you guys can tell me how to
>> manage it....SUPPORT !!
>> How can I provide proper live person on the phone (note I said person,
>> not cretin) with some knowledge and keep the service reasonably priced. I
>> know what people think about non-UK call centres so lets not even go
>> there!
>>
>> Most of the things required are usually sourced from BT Wholesale and I
>> will surely try to provide a good service.
>>
>> Second thing - how does the provider improve the sound quality when so
>> much of it depends on the connection from the end user?[/color]
>
> Bart,
>
> You have hit probably the biggest issue on the head, customers are hard
> people they want good service
> and they don't want to pay for it. customers want free geographic calls,
> all functions, and cheap costs and a live support
> person who will answer the calls in 3 rings and they want the moon on a
> stick.
>
> Working in support in another industry I see supporting VOIP a nightmare,
> You not only have to support your systems but also
> other peoples internet connection/router/softphones/hardphones/ata all for
> a customer who may only add £10 credit a quarter. In other
> industries you would maybe charge customers £80/hour for decent tech
> support.
>
> I think having live telephone support is nice it is really an impossible
> dream, unless a user whants to pay for it either via services charges for
> the
> VOIP services or having premium chargable support ( in addition to
> standard support - no likes only form of support to be premium rate
> number)
>
> or you can go down the Betamax route, they have several VOIP services
> which offer no support, but prices are so cheap and people get such a good
> deal
> that you kind of let the issues go when you have them as the savings are
> huge.
>
> Sound quality can vary a lot from different services providers.
> The voice provider needs to have the bandwidth to cope with all incoming
> and outgoing channels
> should have different internet backbones
> plus there is the routing of calls, some cheaper companies use grey routes
> to channel calls abroad and quality can be iffy
>
>[/color]
That wont work - I would not expect people to sign up for a service +
support and pay more than people who sign up for service only. I think some
form of paid support will be handy. What about a rapid 24 hour email
support - like within 5 minutes and a VERY EXPENSIVE phone line?

Concerning the voice quality, I can only see a Suck it n See approach. How
can I get competitively priced routes and make sure I have good quality?
There are loads of companies/guys out there providing A/Z routes but there
is no measure of quality. I will investigate that matter.

We already have servers in a UK call centre and hops are low. We will soon
know if we have to move to the docklands --- hmmmm(more
expensive)......(((thinking, thinking, thinking))

"Ivor Jones" <ivor@despammed.invalid> wrote in message
news:5bqbn9F2ue6nhU1@mid.individual.net...[color=blue]
> "Infant Newbie" <infant@newbie.new> wrote in message
> news:f38n61$t3d$1@news.freedom2surf.net[color=green]
>> Because the website, which might change, is not up yet !
>> At the moment, we have a couple of servers up and we are
>> testing and configuring stuff. Hopefully, you will
>> appreciate our effort to get things right on day 1.[/color]
>
> Ah. Not only top posting, but a meaningless reply. If you'd waited until
> you had a website up before posting at all, plus if you'd posted with a
> valid/sensible name (what on earth do you think "Infant Newbie" sounds
> like to a potential customer..?) then you *might* just have interested me.
>
> I don't propose to continue this, I'm obviously banging my head against a
> wall, it's starting to hurt.
>
> Ivor
>
>[/color]
Sorry about top posting earlier. Its this OE. Lets make peace....at least I
am not offering Viagra !
I will soon have to stop work and watch Monte-Carlo. I wonder which will
come first, will he crash or will he win?

On Sat, 26 May 2007 10:07:03 +0100, Paul Cupis <paul@cupis.co.uk>
wrote:
[color=blue]
>Ivor Jones wrote:[color=green]
>> The post was spam.[/color]
>
>I think you are the only person who has responded who actually thinks
>that. It doesn't even meet your second definition of spam.[/color]
I haven't been subscribed to this forum very long but long enough to
know that Ivor is away's right even when others are saying he couldn't
be more wrong . Someone also intimated that he is the owner of this
forum how can this be ? .

On Sat, 26 May 2007 02:12:13 +0100, "Ivor Jones"
<ivor@despammed.invalid> wrote:
[color=blue]
>"Infant Newbie" <infant@newbie.new> wrote in message
>news:f37qir$9ig$1@news.freedom2surf.net
>
>[snip]
>[color=green]
>> Still not giving away any details of websites etc.[/color]
>
>Why not..?
>[color=green]
>> Not even asking for Beta Testers.
>> Certainly Doesnt want Ivor to be a Beta Tester.[/color]
>
>That's just as well, because it's the last thing I'd want to be.[/color]

Only because you are a complete know all that knows B all .

On Sat, 26 May 2007 10:07:51 +0100, "Ivor Jones"
<ivor@despammed.invalid> wrote:

[color=blue]
> (what on earth do you think "Infant Newbie" sounds
>like to a potential customer..?) .[/color]

Much better than sipgate .

"Paul Cupis" <paul@cupis.co.uk> wrote in message
news:f38tcc$2jvq$1@energise.enta.net...[color=blue]
> Ivor Jones wrote:[color=green]
>> The post was spam.[/color]
>
> I think you are the only person who has responded who actually thinks
> that. It doesn't even meet your second definition of spam.[/color]

I think there is no doubt that it was not spam, and Ivor has kind of backed
himself into a corner, I have lost
all respect for him after his posts on this thread. If he had any balls or
sense of worth he would put his hands up
and admit maybe he made a mistake, I suspect he lives so much for his anti
spam role in life that he did not engage brain
before replying to the OP and just sent the SPAM reply on auto pilot.

Making a mistake is not wrong, and admitting to it shows some guts where as
trying to defend the plain right daft is silly

..

> That wont work - I would not expect people to sign up for a service +[color=blue]
> support and pay more than people who sign up for service only. I think
> some form of paid support will be handy. What about a rapid 24 hour email
> support - like within 5 minutes and a VERY EXPENSIVE phone line?
>
> Concerning the voice quality, I can only see a Suck it n See approach. How
> can I get competitively priced routes and make sure I have good quality?
> There are loads of companies/guys out there providing A/Z routes but there
> is no measure of quality. I will investigate that matter.
>
> We already have servers in a UK call centre and hops are low. We will soon
> know if we have to move to the docklands --- hmmmm(more
> expensive)......(((thinking, thinking, thinking))[/color]

I think telephone support really is OTT for average VOIP customer mail
support usually works just as well, if customers want and need immediate
telephone
support then premium rate may be a way to go, I know if I was desperate to
get my unsupported ATA to work and could not wait for email comms to come
back
I would pay.

reference call quality, not sure, but I know of at least one VOIP provider
who offers customers different grade calls to some countries, so with a
different phone prefix you can use premium quality line. Which is great for
business use, where a crappy phone call could cost far more than the
2p/minute call charge to country X.

Please do not take this the wrong way, but I think anyone going into the
VOIP industry must have balls of steel, many have come and gone. the profit
is only there to made with huge numbers of subscribers, if Vonage has not
been able to make a profit it must save something

"RH" <rh@no-spicedham.exelsys.com> wrote in message
news:f39e42$45i$1$8300dec7@news.demon.co.uk[color=blue]
> "Paul Cupis" <paul@cupis.co.uk> wrote in message
> news:f38tcc$2jvq$1@energise.enta.net...[color=green]
> > Ivor Jones wrote:[color=darkred]
> > > The post was spam.[/color]
> >
> > I think you are the only person who has responded who
> > actually thinks that. It doesn't even meet your second
> > definition of spam.[/color]
>
> I think there is no doubt that it was not spam, and Ivor
> has kind of backed himself into a corner, I have lost
> all respect for him after his posts on this thread.[/color]

It's just as well I don't care whether you respect me or not then, isn't
it.

Feel free to killfile me. It's amazing that people don't do that, but then
if you did you wouldn't see my posts to complain about them, would you..?!
[color=blue]
> If he
> had any balls or sense of worth he would put his hands up
> and admit maybe he made a mistake, I suspect he lives so
> much for his anti spam role in life that he did not
> engage brain before replying to the OP and just sent the SPAM reply on
> auto pilot.
> Making a mistake is not wrong, and admitting to it shows
> some guts where as trying to defend the plain right daft
> is silly[/color]

I haven't made a mistake.

The killfile is that way ==>

Ivor
[color=blue]
> .[/color]

<mymail@hotmail.com> wrote in message
news:vd6g5355sl06utoo7618j7re2piieqcm18@4ax.com[color=blue]
> On Sat, 26 May 2007 10:07:51 +0100, "Ivor Jones"
> <ivor@despammed.invalid> wrote:
>
>[color=green]
> > (what on earth do you think "Infant Newbie" sounds
> > like to a potential customer..?) .[/color]
>
> Much better than sipgate .[/color]

Now I *know* you're Ron Chew..!

Ivor