UKVoIPTalk.com

I have a Sipura 1001 ATA on my voip.co.uk account (with a sipgate
account on as a secoind line)

The voip account is the prime account set as default.

I have realised that if I dioal a number and the number is engaged, i
get not engaged tone (or anything else) to indicate such.
I have tested this by dialling the same number with a mobile.

I'm no techie, but I wondered if anybody knows of any issues with
voip.co.uk -or if there is a setting i need to set or adjust in the
ATA??

Many thanks

Mick

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>I have a Sipura 1001 ATA on my voip.co.uk account (with a sipgate[color=blue]
> account on as a secoind line)
>
> The voip account is the prime account set as default.
>
> I have realised that if I dioal a number and the number is engaged, i
> get not engaged tone (or anything else) to indicate such.
> I have tested this by dialling the same number with a mobile.
>
> I'm no techie, but I wondered if anybody knows of any issues with
> voip.co.uk -or if there is a setting i need to set or adjust in the
> ATA??[/color]

Under "Regional" settings make sure "Busy Tone" is set to
400@-20;10(.375/.375/1)

tkd wrote:
[color=blue]
> 400@-20;10(.375/.375/1)[/color]


Thanks - it was altready set to that.

Mick
--

Mick wrote:
[color=blue]
> tkd wrote:
>[color=green]
> > 400@-20;10(.375/.375/1)[/color]
>
>
> Thanks - it was altready set to that.
>
> Mick[/color]

......but it hasn't cured the issue ....,.

Mick

--

In message of Mon, 1 Jan 2007, Mick writes[color=blue]
>Mick wrote:
>[color=green]
>> tkd wrote:
>>[color=darkred]
>> > 400@-20;10(.375/.375/1)[/color]
>>
>>
>> Thanks - it was altready set to that.
>>
>> Mick[/color]
>
>.....but it hasn't cured the issue ....,.
>
>Mick
>[/color]

I've always had this problem with voip.co.uk and not others. So I don't
think it can be the ATA - the ATA is not receiving the correct signal
to produce and engaged tone. Eventually you get a 'time out' tone. It's
never bothered me so I haven't raised a ticket with voip.co.uk - have
you?

David

David Floyd wrote:
[color=blue]
> In message of Mon, 1 Jan 2007, Mick writes[color=green]
> > Mick wrote:
> >[color=darkred]
> > > tkd wrote:
> > >
> >>> 400@-20;10(.375/.375/1)
> > >
> > >
> > > Thanks - it was altready set to that.
> > >
> > > Mick[/color]
> >
> > .....but it hasn't cured the issue ....,.
> >
> > Mick
> >[/color]
>
> I've always had this problem with voip.co.uk and not others. So I
> don't think it can be the ATA - the ATA is not receiving the correct
> signal to produce and engaged tone. Eventually you get a 'time out'
> tone. It's never bothered me so I haven't raised a ticket with
> voip.co.uk - have you?
>
> David[/color]

No - not until now .........I'll keep you updated.

Mick

--

"Mick" <jev@,jb.com> wrote in message
news:Lzfmh.44030$UC.24010@newsfe5-win.ntli.net...[color=blue]
> David Floyd wrote:
>[color=green]
>> In message of Mon, 1 Jan 2007, Mick writes[color=darkred]
>> > Mick wrote:
>> >
>> > > tkd wrote:
>> > >
>> >>> 400@-20;10(.375/.375/1)
>> > >
>> > >
>> > > Thanks - it was altready set to that.
>> > >
>> > > Mick
>> >
>> > .....but it hasn't cured the issue ....,.
>> >
>> > Mick
>> >[/color]
>>
>> I've always had this problem with voip.co.uk and not others. So I
>> don't think it can be the ATA - the ATA is not receiving the correct
>> signal to produce and engaged tone. Eventually you get a 'time out'
>> tone. It's never bothered me so I haven't raised a ticket with
>> voip.co.uk - have you?
>>
>> David[/color]
>
> No - not until now .........I'll keep you updated.
>
> Mick[/color]
Don't expect a quick response. I have a couple of support tickets
outstanding and chasers are going unanswered. I am hoping they get back off
their hols sometime soon...

Herman wrote:
[color=blue]
> "Mick" <jev@,jb.com> wrote in message
> news:Lzfmh.44030$UC.24010@newsfe5-win.ntli.net...[color=green]
> > David Floyd wrote:
> >[color=darkred]
> > > In message of Mon, 1 Jan 2007, Mick writes
> >>> Mick wrote:
> > > >
> >>> > tkd wrote:
> >>> >
> >>>>> 400@-20;10(.375/.375/1)
> >>> >
> >>> >
> >>> > Thanks - it was altready set to that.
> >>> >
> >>> > Mick
> > > >
> >>> .....but it hasn't cured the issue ....,.
> > > >
> >>> Mick
> > > >
> > >
> > > I've always had this problem with voip.co.uk and not others. So I
> > > don't think it can be the ATA - the ATA is not receiving the
> > > correct signal to produce and engaged tone. Eventually you get a
> > > 'time out' tone. It's never bothered me so I haven't raised a
> > > ticket with voip.co.uk - have you?
> > >
> > > David[/color]
> >
> > No - not until now .........I'll keep you updated.
> >
> > Mick[/color]
> Don't expect a quick response. I have a couple of support tickets
> outstanding and chasers are going unanswered. I am hoping they get
> back off their hols sometime soon...[/color]

Well, I got an instant reply.
They pointed me to a web site with tech answers for Sipura settings
-unfortunately, my 1001 is already set up as per the tech site.
I have replied to the ticket with that information and await an answer.

Incidentally, I now have a tone when I pick the phone up that is
on/off/on/off/on/off etc etc etc that I would say was engaged - but it
doesn't stop me dialling out and it doesn't appear to be message
waiting as I have cleared all those and still get the same tone.

Mick

--

Mick wrote:
[color=blue]
> Herman wrote:
>[color=green]
> > "Mick" <jev@,jb.com> wrote in message
> > news:Lzfmh.44030$UC.24010@newsfe5-win.ntli.net...[color=darkred]
> > > David Floyd wrote:
> > >
> > > > In message of Mon, 1 Jan 2007, Mick writes
> > >>> Mick wrote:
> > > > >
> > >>> > tkd wrote:
> > >>> >
> > >>>>> 400@-20;10(.375/.375/1)
> > >>> >
> > >>> >
> > >>> > Thanks - it was altready set to that.
> > >>> >
> > >>> > Mick
> > > > >
> > >>> .....but it hasn't cured the issue ....,.
> > > > >
> > >>> Mick
> > > > >
> > > >
> > > > I've always had this problem with voip.co.uk and not others. So
> > > > I don't think it can be the ATA - the ATA is not receiving the
> > > > correct signal to produce and engaged tone. Eventually you get
> > > > a 'time out' tone. It's never bothered me so I haven't raised a
> > > > ticket with voip.co.uk - have you?
> > > >
> > > > David
> > >
> > > No - not until now .........I'll keep you updated.
> > >
> > > Mick[/color]
> > Don't expect a quick response. I have a couple of support tickets
> > outstanding and chasers are going unanswered. I am hoping they get
> > back off their hols sometime soon...[/color]
>
> Well, I got an instant reply.
> They pointed me to a web site with tech answers for Sipura settings
> -unfortunately, my 1001 is already set up as per the tech site.
> I have replied to the ticket with that information and await an
> answer.
>
> Incidentally, I now have a tone when I pick the phone up that is
> on/off/on/off/on/off etc etc etc that I would say was engaged - but it
> doesn't stop me dialling out and it doesn't appear to be message
> waiting as I have cleared all those and still get the same tone.
>
> Mick[/color]

Ok - this is the response I got ......

"I am a bit stumped on the engaged tone problem you have. Do you have
the
ability to log your SIP messages on your device ? You should be bale to
see
that when calling an engaged number we send a packet like this:

Received from udp:80.249.108.21:5060 at 3/1/2007 10:14:45:670 (364
bytes):

SIP/2.0 480 Temporarily Unavailable
Via: SIP/2.0/UDP
192.168.0.120:2051;received=84.103.168.194;branch=z9hG4bK-ot33hkwcfea9;r
port
=2051
To: <sip:01908764186@proxy.voip.co.uk;user=phone>;tag=4db78e43
From: "SUPPORT"<sip:721448@proxy.voip.co.uk>;tag=6t6hea6oh5
Call-ID: 3c2680cbe7ef-8z9x24ib96uq@snom360-0004132323B9
CSeq: 2 INVITE
Content-Length: 0

The message sent is '480 Temporarily Unavailalbe'. Your device should
then
generate the tone to this message. If you are getting silence this will
be a
configuration issue on your device - unfortunately I am not familiar
enough
with this device to tell you where."

So .... my first question to the forum is ....... do I have the ability
to log SIP messages on my SIPURA 1001 - and if so how!?

Mick

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