UKVoIPTalk.com

Brian A presented the following explanation :[color=blue]
> On Wed, 13 Dec 2006 00:01:20 -0000, "Ivor Jones"
> <ivor@despammed.invalid> wrote:
>[color=green]
>>
>>
>> "Roger" <roger@rwbarrett.co.uk> wrote in message
>> news:1kEfh.9730$n36.8948@newsfe7-gui.ntli.net[color=darkred]
>>> Im hoping this doesnt turn in to a Dex vs Ivor thread[/color]
>>
>> Well it wouldn't have been if you hadn't said that..!
>>
>> I refuse to accept any responsibility for what Mr. Ronald Chew will now
>> spew forth.
>>
>> Ivor[/color]
> I think that voip.co.uk offer a reliable service. Their voicemail is
> crap but then I don't use it.
> Where they have fallen down, for me, is on the web site software. Back
> in March/April time the charging went wrong. I have made various pleas
> for my account balance to be corrected but there has been no
> improvement. I wasn't prepared to credit my account, for another year,
> until it was - I am still waiting. Hence, I am now using Vyke and,
> I think, I will do so for at least the next 6 months. I may go back to
> voip.co.uk if they sort out my account. The admin always replies to
> emails but, I am sorry to say, that the technical side is lacking. The
> admin says that the tech side will do something but they don't in my
> experience. It must have been at the beginning of the year when I was
> told the voicemail was going to be improved - it hasn't altered a jot.
> I still think that voip.co.uk are good but they do need to get their
> act together and not make false promises to customers.
> In my experience it is better to say no to a customer than make a
> false promise. It is also a good idea to add time to when an outcome
> can be expected - if can you deliver before the date then the customer
> is especially pleased.[/color]

I am surprised it hasn't been corrected.

I had an issue with the £1.99 package - it didn't auto-renew, so each
month for two months (2nd & 3rd) calls were being charged at the flat
rate.

Credits were raised very quickly on both occasions to correct the
errors.

On Wed, 13 Dec 2006 21:56:53 GMT, Jono <nothanks@blueyonder.invalid>
wrote:
[color=blue]
>I am surprised it hasn't been corrected.[/color]

I'm not.[color=blue]
>
>I had an issue with the £1.99 package - it didn't auto-renew, so each
>month for two months (2nd & 3rd) calls were being charged at the flat
>rate.[/color]

My annual package ran out, and despite several requests and a few
promises to fix it, they have been unable to renew it.
[color=blue]
>Credits were raised very quickly on both occasions to correct the
>errors[/color]

I think their service is fine, and their technical support is great,
but unless they can renew my annual package, I've little choice but to
look for another voip supplier.

On Wed, 13 Dec 2006 23:08:26 +0000, [email]hairydog@despammed.com[/email] wrote:
[color=blue]
>On Wed, 13 Dec 2006 21:56:53 GMT, Jono <nothanks@blueyonder.invalid>
>wrote:
>[color=green]
>>I am surprised it hasn't been corrected.[/color]
>
>I'm not.[color=green]
>>
>>I had an issue with the £1.99 package - it didn't auto-renew, so each
>>month for two months (2nd & 3rd) calls were being charged at the flat
>>rate.[/color]
>
>My annual package ran out, and despite several requests and a few
>promises to fix it, they have been unable to renew it.
>[color=green]
>>Credits were raised very quickly on both occasions to correct the
>>errors[/color]
>
>I think their service is fine, and their technical support is great,
>but unless they can renew my annual package, I've little choice but to
>look for another voip supplier.[/color]
I think that just sums it up. One of the most important things in
business it to facilitate easy access to products and to paying money.
They run a good phone service but make it hard for some customers to
pay.
Remove 'no_spam_' from email address.

In message of Wed, 13 Dec 2006, writes[color=blue]
>On Wed, 13 Dec 2006 21:56:53 GMT, Jono <nothanks@blueyonder.invalid>
>wrote:
>[color=green]
>>I am surprised it hasn't been corrected.[/color]
>
>I'm not.[color=green]
>>
>>I had an issue with the £1.99 package - it didn't auto-renew, so each
>>month for two months (2nd & 3rd) calls were being charged at the flat
>>rate.[/color]
>
>My annual package ran out, and despite several requests and a few
>promises to fix it, they have been unable to renew it.
>[color=green]
>>Credits were raised very quickly on both occasions to correct the
>>errors[/color]
>
>I think their service is fine, and their technical support is great,
>but unless they can renew my annual package, I've little choice but to
>look for another voip supplier.[/color]

Well (last month) I kept on top of the emails on the raised ticket about
this and Chris renewed my annual package 'manually' (he said). You need
to keep nagging away.

David

On Thu, 14 Dec 2006 10:51:26 +0000, David Floyd <david@floyd.org.uk>
wrote:
[color=blue]
>In message of Wed, 13 Dec 2006, writes[color=green]
>>On Wed, 13 Dec 2006 21:56:53 GMT, Jono <nothanks@blueyonder.invalid>
>>wrote:
>>[color=darkred]
>>>I am surprised it hasn't been corrected.[/color]
>>
>>I'm not.[color=darkred]
>>>
>>>I had an issue with the £1.99 package - it didn't auto-renew, so each
>>>month for two months (2nd & 3rd) calls were being charged at the flat
>>>rate.[/color]
>>
>>My annual package ran out, and despite several requests and a few
>>promises to fix it, they have been unable to renew it.
>>[color=darkred]
>>>Credits were raised very quickly on both occasions to correct the
>>>errors[/color]
>>
>>I think their service is fine, and their technical support is great,
>>but unless they can renew my annual package, I've little choice but to
>>look for another voip supplier.[/color]
>
>Well (last month) I kept on top of the emails on the raised ticket about
>this and Chris renewed my annual package 'manually' (he said). You need
>to keep nagging away.
>
>David[/color]
Chris told me that the alterations I needed to my account required
'technical' to do it. So I wasn't so lucky.

Remove 'no_spam_' from email address.

On Thu, 14 Dec 2006 10:51:26 +0000, David Floyd <david@floyd.org.uk>
wrote:
[color=blue]
>You need
>to keep nagging away.[/color]

I think you're right. I got a reply from Chris today, saying he'd get
the technical people to sort it. Let's hope it happens this time.

On Thu, 14 Dec 2006 23:35:08 +0000, [email]hairydog@despammed.com[/email] wrote:
[color=blue]
>On Thu, 14 Dec 2006 10:51:26 +0000, David Floyd <david@floyd.org.uk>
>wrote:
>[color=green]
>>You need
>>to keep nagging away.[/color]
>
>I think you're right. I got a reply from Chris today, saying he'd get
>the technical people to sort it. Let's hope it happens this time.[/color]
I hope that you are lucky but, from my experience, if it is being
passed to the technical department, it is as good as being filed in
the bin.
Remove 'no_spam_' from email address.

On Fri, 15 Dec 2006 10:44:40 GMT, Brian A
<no_spam_bca1000@hotmail.com> wrote:
[color=blue]
>I hope that you are lucky but, from my experience, if it is being
>passed to the technical department, it is as good as being filed in
>the bin.[/color]

So far, that has been my experience.

On Sat, 16 Dec 2006 20:30:10 +0000, [email]hairydog@despammed.com[/email] wrote:
[color=blue][color=green]
>>I hope that you are lucky but, from my experience, if it is being
>>passed to the technical department, it is as good as being filed in
>>the bin.[/color]
>
>So far, that has been my experience.[/color]

Update:

They've now sorted the problem, refunded the charges and given a
fiver's credit as well.

Excellent.