BT Voyager 10v setup experience

[Recently_Deceased]

I have just got my Voyager 10v from BT and have now managed to set it up and can make VOIP calls, however the documentation with this equipment is not very useful for a complex network setup.

Bear with me on this next bit!!

I have a wired home LAN with Media Centre, a HP Pavillion7945 XPHome Edition, two PC's running Win98SE, and two laptops running XP Home Edition. All this is connected to a patch panel then to a Netgear 8 port fast ethernet switch connecting to a Belkin wirless/modem/router. I used static IP addresses as the Belkin DHCP seemed to have problems handing out IP addresses when machines were turned on and off.

Initially I connected the 10v to my Pavillion turned everything back on and waited. Got power/network/ethernet lights green but no connection to internet. After trying various tings like checking cables p and plugging the 10v directly into the Belkin router (lucky it was in the same room and a long cable!!) still nothing. Got through to BBV support and after a few checks the guy picks up on the fixed IP address on my Pavillion. Apparently the 10v needs to be allocating an IP address by the router DHCP, the 10v then uses its own DHCP to allocate an address to the PC it connects too. So after a bit of fiddling I get the Belkin DHCP turned on change the pavillion to automatically get IP address and can now finally get an intenet connection to configure the 10v.

I now get a BBV green light and dialling tone and can make calls connecting the base station of Panasonic KX-TCD22OE DECT cordless phone with three handsets purchased earlier in the year

Now my only problem is that the rest of the network can't access my Pavillion and it can't access them. Plus my Win98SE PC's now wont accept static IP addresses and can't access the internet

Ok so as the Pavillion is my main machine I unhook the 10v and change the Pavillion back to it's static IP and now am back in contact with the world on the internet.

As the Win98SE PC's now seem to only work with the Belkin DHCP on I put the 10v between one of them and the Belkin router and everything works ok except I still can't access the rest of my network.

The thing that atracted me to the 10v was its ability to be connected to my landline and to be able to transfer incoming calls from my landline number to the phone connected to the 10v, and by pressing 5 I can make calls using the landline should the router be down/BB fail etc.

All was well until my wife (found out by dialling (5)1471)called me on her mobile the phone rang I answered but we were immediatley cut off. I rang her back back using the landline. My problem now is that anyone who rings on the landline gets cut off when I answer the phone.

Phoned BT BBV who said I needed to open some UDP ports and gave me the ports I should open on the router. These were incoming: range 32000-36000, 5060,2727, range 49152-49193 and ougoing: range 30000-30002, 5060, 2427, range 49152-49193.

After some fiddling with the Belkin router I entered these into the Virtual Server settings although what IP address to use I was uncertain but used the one that the 10v had been given by the DHCP. Any way after that nothing worked no internet connection, no BBV light on the 10v. I disabled the Virtual Server settings and rebooted the Belkin router, waited ,till I got a steady sync, then powered up the 10v and then Win98SE PC, everything back to normal (except the cutting off of landline calls)

Called BT BBV the "tech" person there said she knew that this had been a problem and that she would hand this accross to "the team" who were handling it and they would call me back during the week.


However After a bit of ferreting about through some other VOIP forums I found that I could access the 10v in the same way as my router with 192.168.192.1 and using "admin" as the user and password. At the suggestions I gleaned from another forum I set the 10v from Router to Bridge mode and after a re-boot of evey bit of equipment I am now able to access my network once more.

I have not yet tried to see if this sorts out the landline disconnection problem but if any one else out there has any suggestions I am all ears.

I jus hope no one produces a networked toaster otherwise breakfast will be a nightmare!!!!!

[mattpark]

Welcome to the forum!

I jus hope no one produces a networked toaster otherwise breakfast will be a nightmare!!!!!

Having abit of fun with BT there!

Unfortunalty I have no expreiance with the device in question, but if you as me sounds like a firmware issue. Keep and eye on the BT hardware page for your device and upgrade your firmware as soon as a new one comes out.

Matt

[mattpark]

BT usualy post firmware updates here: http://www.voyager.bt.com/

[Recently_Deceased]

This follow on from my last post. ( Thanks for those who pointed me in the direction of the BT firmware update while I was updating my previous post , you are keen!!!!)

I am always laughed in my family for my habit of reading the instructions and I always tolerate this with good humour because who do they come to for help when something doesn't work.... you guessed!! ME and with a smug smile I point them in the right direction. Sooooooo guess what I didn't fully do with my 10v?...... yep I didn't look all the way through the supplied manual, (I do prefer paper instructions though!!)

So after my last post I had a wander through the CD manual supplied with the 10v and found out about how to access it through a web browser as described in my previous post.

I discovered that there was a section in the router where you could check for updates and lo and behold an update was available, so after saving the current configuration I downloaded and installed the upgrade from within the 10v menu very easily.

At this point I didn't test the 10v cutting of off external calls on the BT landline as in browsing around on the web I found a hint that UDP and TCP can be used as the same thing so I changed the port settings, as described in my previous post, in the Belkin router to TCP and things seemed ok as I was not locked out from the internet as before.

I have now found on a couple of test calls through the BT line using a mobile that I can answer the phone without getting cut off. This may be due to the firmware upgrade or something else entirely different.

If anybody has any further suggestions about these UDP settings I would be grateful

[Recently_Deceased]

I checked the BT Voyager page but couldn't find any mention of the 10V there. However there is an update vailable if the link within the 10v menu is followed, and as I said before it is very easy to update.

[Ian_F]

Glad to hear you persevered with the 10V. I had similar excitement getting mine up and running . Now it's all working I'm very pleased with it. I trust you are too? I think the call quality's excellent.

My view is BT has released this product before they're ready to support it. I don't know what you thought of their telephone support but I spoke to quite a few of their "techies" who knew less about the product than me!

[Recently_Deceased]

You would have thought though that with BT having the experience of BT Communicator behind them they would be in a better position.

I agree that the tech help, with the exception of the first guy I spoke to, were following scripts looking at "standard" installations without sufficient knowledge of the product or an IT/VOIP background.

The only saving grace was that I have been able to get through quickly each time and it is an 0800 number.

Don't even ask me about my experience of getting through to my ISP, F2S, as they don't respond to anything!!!

[Ian_F]

I don't want to turn this into a rant but one of the "techies" I spoke to said it would not work because I had too much bandwidth

I agree about the freephone number being a bonus. The thing that I found irritating tho is each time they said to try something new I'd have to hang up, try it and then ring them back. And, of course, explain my problem all over again.

Don't even ask me about my experience of getting through to my ISP, F2S, as they don't respond to anything!!!

Luckily I'm on BT broadband so they couldn't try the "it's a problem with your ISP, Sir" excuse.

Still, it's all behind us now!

And what have I been doing ever since? Enjoying my free calls? Nope. I've been searching forums to find other people who are struggling to get it to work!

Perhaps you and I should sub-contract our services to BT!

[mattpark]

I had too much bandwidth

Thats one to go in the golden book of stupid tech responses!

[Deadbeat]

I had the same problem with incoming calls disconnecting and had to run the two systems separately until I read this thread. The firmware upgrade did the trick. Thank you everyone.

After a very long conversation with a "techie" at BT I was offered the port numbers to open. They work well (UDP) but the first port range quoted by BT, 32000 - 36000, is 4000 ports. My modem/router's (SAMR4114) virtual server will not handle more then 1000 ports and I had to reduce this entry to 32000 - 32600. Does anyone know what effect if any this will have? I did find that ports 2467, 2727, and 5060 got the line working on their own. Unless I'm missing something?