Voipfone & Vigor2600VG - Goes Straight to Voicemail

[rhysonsax]

This is my first post, so I hope I have got the etiquette right - I really need your help.

Windows XP
Draytek Vigor 2600VG
Voipfone

About a month ago Voipfone changed their network and instructed users to modify the SIP proxy from voipfone.co.uk to sip.voipfone.co.uk

Ever since I did this I have been able to make outgoing calls, but incoming calls don't ring and go straight to voicemail.

Their own forum http://www.voipfoneuserforum.com/viewtopic.php?t=1299 mentions this issue and says:


Note: Normally the switch to the new network is straightforward, however if you do experience problems (calls going directly to voicemail or calls being cut off for example) you may have a NAT firewall problem. Just add

nat.voipfone.co.uk:5065

as your Outbound Proxy.

You may need to consult your manual to do this, otherwise email support at voipfone.co.uk

[This is a reported issue with the Vigor 2600VG VoIP router]

I can't understand exactly what this means for my Router settings. Newer models of the Draytek routers have SIP Port / Domain / Proxy / Outbound Proxy/ but mine just has SIP Port / Registrar.

Voipfone's "helpline" has been unable to help me for over three weeks.

Does anyone have any ideas what I have to do to sort it out ?

Thanks in advance

Rhys