UKVoIPTalk.com

Hi everyone,

We use Voip for our customer services and was wondering if you could tell us the best way to improve voice clarity.

Any suggestions gladly appreciated

Cheers

__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Hey,

Welcome to the forum.

Ways of improving voice quality:

• Make sure you are using QoS on your router.
• Separate voice and data on to different networks/ISP connections
• Change codec in use to ITU G.711 - 64 Kbps, sample-based Also known as alaw/ulaw or higher
• Don't use cheap kit!
• Switch to a business specific provider.

Who are you with at the moment out of interest?

__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

We use voiptalk, and linksys phones and we get our broadband through our business centre, its not easy to tell what settings we are on

__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Hmm...

Fairly positive it will be your net connection.

Business centre broadband is usually shared with loads of other people. When anyone else downloads it will effect your voice.

Without a doubt, get your own dedicated connection in. Low contention is what you are are looking for.

__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

yeah, we are trying to do that but we are tied in at the moment to the business centre. thanks for the advice

__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.