Ok here is everything i can think of to tell you

Computer is a pentium 4 3.4 ghz 1024 mb ddr ram
Internet connection is 10 meg broadband
Methond of connection for the phone is USB
Firewalls we use are norton and zone alarm (we have tried disabling all of those, also windows firewall is turned off)
Software we installed came with the phone...installs skype drivers...

We have actually had the phone working over skype now but i want to get it working over Freecall as i have already paid a fee to them, also they do pc to phone calls free as long as you have some credit with them, whereas skype charges you a fee to phone all landlines with skype the phone works fine but with Freecall you can only hear what they are saying to you over the speakers and you cannot talk to them, the handset just doesn't seem to send any sound wheras with skype it works great, in my opinion it has to be some kind of driver that i need to get the phone out of its skype setup and into a setup that lets you use any software that you want, it also states in the manual that you can use SJPhone and Net2phone and MSN messenger but again i don't want to use any of those because of my already paid up credit with Freecall,


if you need any more info please let me know