Infant Newbie wrote:[color=blue]
> We will launch a new VOIP service soon. We are sounding out u guys n gals in
> this newsgroup! Tell me what you would like from our service - OR FOREVER
> HOLD YOUR PEACE :-)
>
> Any takers?
> The Management.
>
>[/color]
First ignore Ivor.

Second, number one top of the list is reliability. The telephone is one
of those pieces of equipment that people pick up and expect to work
first time, every time. In fact for a PSTN or PBX phone not to work is
so rare as to be unimaginable these days. Some VOIP services on the
other hand can be unreliable and if your system doesn't work then
customers will walk. I recall the days I used to work in local radio
when digital audio systems were the new thing. We had to keep the
servers and playout systems up 24x7 365. Even a few minutes downtime was
a disaster as listeners would just retune to a different station and
that means lost revenue for a commercial station.

Next comes call quality - If it sounds ropey then no matter what the
call costs people won't use it for long.

Next is call cost. I suggest you don't aim to be the cheapest and I
guess there is only so low you can go anyway.

Then comes interoperability. You need to support a wide range of phones
and other VOIP providers. For me I'd want to see Asterisk support as well.

And the foundation stone & secret ingredient that will keep you going
and bring in new clients every day - First class customer service & support.

Good luck!