Matt

Thanks for getting back to me. Yes I was trying to use the VOIPCHEAP softphone. I tried the link you provided and couldn't find any softphone called xten (please excuse my ignorance). I'm presuming you meant the X-Lite version?

I've downloaded it and done the settings as suggested, although the version I downloaded seems to differ slightly to the one for which the site provides the manual.

However, I appear to still have the problem where the phone buttons don't work. The phone I am trying to set up with the VOIPCHEAP connection is http://www.johnlewis.com/Computing/A...2/Product.aspx.

Is there a switch or something that I need to set in X-Lite to make it work? Can't seem to find one anywhere. The buttons work great if you load Skype,which it came bundled with. But they don't work going through the VOIPCHEAP softphone.

Also, do the buttons on the USB phones tend to work with X-Lite or am I just trying to do something that won't happen anyway?

Appreciate any help you can give.