<hairydog@despammed.com> wrote in message
news:pdtav21emfq5s32dsur8ggiroie6rfafau@4ax.com...[color=blue]
> On Sat, 10 Mar 2007 10:51:14 GMT, TheMgt <themgt@morningstar.eu.org>
> wrote:
>[color=green]
>>Does anybody ever answer the voip.co.uk customer services number or do
>>you always have to leave a number on the answering machine for them to
>>call you back ?[/color]
>
> It appears to me that most of the voip.co.uk customer-facing tech
> support team is called Chris. In my experience, he is very
> knowledgable, helpful and willing to take the time to help. However
> this probably does mean that he sometimes can't get to answer the next
> call.
>
> I've always had responses to support tickets, and whenever I've phoned
> to folow up on them he has answered the call, but I expect he doesn't
> work 24 hours a day.[/color]

Adam also keeps an eye out for urgent tickets. I posted an issue around
10pm on a Saturday night and although it wasn't solved straight away, it was
at least acknowledged.

They can have problems responding to non-urgent tickets ( I have one
outstanding from December), although they don't get a significant amount of
business from me so that could be why. They also do not always close
tickets off cleanly which is an annoyance when you look at your list of
issues.

For the price, I am generally happy with them, and the service does seem to
have less downtime than other similarly-priced outfits.