So I have been sing the praises of voipfone for a while now, they have been
rock solid with great call quality
with great functions like PSTN fall back and Divertion services.

Then all of a sudden, by chance I find incoming line does not work, I can
make outgoing but incoming line rings and answers but is silent (caller
paying for the call) test around and even try the divert all calls function
same thing.

So send off an email to support and find I have been cut off. I had no
warning what so ever. turns out, my line rental has not been paid from last
Nov. Rather than inform me about this either that the money was owed or what
they intended to do, they just cut me off. Now the really odd thing is I
have credit in my account, Since that date I have topped up my account and
even have a credit card on file for auto top up, which has been sucked of at
least £40 or 50 since Nov.

I have been told to add credit to regain the service. So how the F*&k do I
stop this from happening again. From what I have seen on teh website there
is only place to add credit, There is no option for call credit and line
rental credit. How can tell the system not to use that credit for calls but
for the line rental.

This really sucks, I use the line for business, I avoided sipgate etc
because I wanted a decent product. This has made me out to look like a prize
idiot to my customer, I do not even know how long I have been down as
outgoing calls still work and how much work I may have lost.

Still Fuming

RH