400kbps upload? I'm with NTL on the 10MB connection and I'm sure I only get 256kbps upload

None the less I have to say NTL have been pretty good for me over the past year or two. I've been with them for about 5 years, maybe more, and at the beginning their service and reliability was very poor, competitive prices however the service suffered for it. In recent years however the reliability has been excellent and as a result I haven't had to deal with the customer service side of things (so I'm afraid I can't comment there). They keep increasing the speed of their connections for free, which seems to be encouraging other providers to follow suit. All in all, I'm pretty happy :)