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Old 16-12-2006, 12:55
Stan
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Default A PAP2T disaster with Delta3/iConnect

After this forum gave me a great deal of help in setting up my PAP2T
for VOIPcheap, I was able to use it with that service, but found that
payment options were rather limited (I was not able to simply use my
credit card), and so decided to give Delta3 (iConnect) a try. The only
possibilities for using one's own ATA with iConnect are the PC2Phone
plans, and I took the cheapest of these ($5.95 for 400 min/month) as
an experiment. The experiment has ended in disaster, though I am able
to make calls from a PC.

Delta3 did not give me instructions for setting up the PAP2T, but I
found their page at
<[url]http://corp.deltathree.com/productsandservices/setup/s_pap2_instructi[/url]
ons.html>, which were simple enough to follow.

I was very careful to be precise in key-entry, and reviewed the
settings twice afterward, before saving them. The settings for my LAN
(IPaddress, subnet mask, gateway address etc. are unchanged and
undisturbed, of course, from their content with VOIPcheap.

I then, according to Paragraph IV of the instructions, logged on to
<http://www.icallhere.com>, using my iConnect ID and password. What
stopped me cold was the next step, which is "Click 'Go to my
devices'", because the menu on that page contained no such item. I
attempted then to return to the PAP2 configuration screens, and found
that I was no longer able to communicate with it at all.

The Power LED of the ATA now blinks at a rate of 1/sec; the Ethernet
LED is on steady, but flickers with LAN traffic. Telephone access to
the Linksys Configuration Menu worked, and I checked those settings
which are accessible through that menu -- they are as they should be.
I tried to reset the device using the codes "****" + "73738#"; that
brings up a login dialog with the recorded voice, asking for my
password.

I had never filled in an administrative password for the device, but
had found that the string "password" was the default that enabled me
to bring up the PAP2T configuration screens. The reaction of the voice
to this was "Invalid password". I then tried the four-digit numerical
password that iConnect issued me. This produced a continuous tone in
the telephone handset, which never stopped until I hung up. After
that, even the "****" code doesn't work (no feedback tone in the
handset receiver), so that the device is totally dead in the water. My
fear, of course, is that the PAP2T is now a paperweight and nothing
more.

I sent this tale of woe to iConnect's "Customer Care" address, and
received a long boilerplate message suitable for any and all
occasions, but totally irrelevant to my query (its first advice is to
register and pay them some money). Evidently "care" consists of not
actually reading customer questions.

I think that covers everything I know about the state of the ATA and
how it got
to it.

If somebody knows a way that I can actually reset the thing, or even
just to undo the most recent step, which would give me a little hope,
I would be most happy and grateful. Needless to say, I would then seek
another solution to the communication problem.

--
Stan Goodman

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