hi there matt some good news! opened the firmware via sipgate and they warn u all configurations will be lost and ur no longer be able to use sipgate, anyway after the upgrade all the configurations are still the same and this time they allow u to add another line (2) which was blocked last time. hooray!! in the process now of adding a provider that offers free calls to uk landlines, has a cheap tariff for phoning mobiles and of good quality. can u recommend any? was thinking of giving voipcheap.co.uk a go. what do you advice. thanks for ur time.