You would have thought though that with BT having the experience of BT Communicator behind them they would be in a better position.

I agree that the tech help, with the exception of the first guy I spoke to, were following scripts looking at "standard" installations without sufficient knowledge of the product or an IT/VOIP background.

The only saving grace was that I have been able to get through quickly each time and it is an 0800 number.

Don't even ask me about my experience of getting through to my ISP, F2S, as they don't respond to anything!!!