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Old 20-03-2008, 11:28
Desk Rabbit
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Default Re: call on mute get disconnected after 2 min (a voipfone feature)

Mr JM wrote:
[color=blue]
> "Harry Stottle" <sorryspamdoesntwork@nospam.uk.co> wrote in message
> news:RNpEj.16314$5i5.9223@newsfe6-gui.ntli.net...[color=green]
>>
>> "Mr JM" <jmp@is.com> wrote in message
>> news:oNidnYrxI_3DvX_anZ2dnUVZ8s-qnZ2d@pipex.net...[color=darkred]
>>> Gurus,
>>>
>>> When I put my phone on mute, I get disconnected aftrer 2 min.... Here
>>> is the answer I got from voipfone support:
>>>
>>> "I'm a fraid a call left on mute will eventually disconnect as our
>>> system detects no use and drops the line - after 2 minutes I believe.
>>> This is a safety feature to prevent dead calls being charged for
>>> indefinately"
>>>
>>> I still believe this behaviour is wrong: If someone is talking on the
>>> line and my phone is on mute: The line is not dead and I should not
>>> be disconnected.
>>>
>>> Any thoughts on that?
>>>[/color]
>> How is someone talking on the line if the phone is on mute, who are
>> they talking to?
>> I would sooner have the automatic cut off than risk being charged for
>> calls that are sometimes not terminated properly, perhaps you should
>> consider 'music on hold' to keep the line open when on 'mute'.
>>[/color]
>
> Use case:
>
> Imagine for a second you are listening on a conference call... the
> speaker is talking... your baby is crying/mum's moaning in the bedroom
> next door... Sounds familiar to anyone?
>
> Putting your own phone line on mute mean you can follow what is being
> said, without enoying the other 72 other participants with your kitchen
> background noise. Does not this make sense?
>
> Thanks
> JM
>[/color]

Imagine you make a short call and absent-mindedly hit mute instead of
clearing the call. You then go away for a long easter break and on your
return find a huge bill for the call.

If it's an important call, I'd make sure that I couldn't be disturbed. I
would consider it rude if we were having a telephone conference and some
of the attendees were distracted and doing other tasks whilst I was
talking. How can you possibly deal with a crying child and continue to
participate in any conversation?????

A. Because it breaks the natural reading order.
Q. Why is top posting bad?
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