"Mr JM" <jmp@is.com> wrote in message
news:oNidnYrxI_3DvX_anZ2dnUVZ8s-qnZ2d@pipex.net...[color=blue]
> Gurus,
>
> When I put my phone on mute, I get disconnected aftrer 2 min.... Here
> is the answer I got from voipfone support:
>
> "I'm a fraid a call left on mute will eventually disconnect as our
> system detects no use and drops the line - after 2 minutes I believe.
> This is a safety feature to prevent dead calls being charged for
> indefinately"
>
> I still believe this behaviour is wrong: If someone is talking on the
> line and my phone is on mute: The line is not dead and I should not be
> disconnected.
>
> Any thoughts on that?
>[/color]
How is someone talking on the line if the phone is on mute, who are they
talking to?
I would sooner have the automatic cut off than risk being charged for
calls that are sometimes not terminated properly, perhaps you should
consider 'music on hold' to keep the line open when on 'mute'.